If mapping feels superfluous or unnecessary, consider some benefits of mapping your incident management processes: Mapping an incident must be done in a way that ensures the whole team is aligned, so your process results in enhanced repeatability and a consistent approach towards incidents. Mapping, or diagraming, processes makes your incident management successful. ![]() When you have an incident, your response is how you’re managing it-and processes make these easier to manage. Incident management involves restoring normal service operation as quickly as possible in order to minimize the negative effects of outages or degradation. In this article, we’ll take a look at mapping your incident management processes, including the benefits and four steps to success. In ITSM, that value cannot be underestimated, especially when it comes to dealing with incidents. Visualizing processes offers significant value, particularly around communicating the what, who, who, how, when, where of activities, people, and systems involved. ![]() If a picture is worth a thousand words, imagine what a visual diagrams of your ITSM processes can do for your business.
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